COMPLAINTS POLICY

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We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers may not be completely
satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible. Either call us on
0800 978 8316, or write to us at Artemis FMC, 376 Newport Road, Cardiff, CF23 9AE,
or email us at Info@artemisfmc.com and we aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241
3209.